Maintenance
Keep equipment running. Fix what breaks. Plan what is coming.
- Work orders
- Assets
- Preventive maintenance schedules
- IoT auto-response
Facility operations platform
Maintenance. Service. Governance. One operating record.
Infodeck connects the requests people submit, the work your team does, and the proof leadership needs. Faults, assets, rooms, visitors, contractors, sensors, approvals, and service records stay on the same trail.
Professional tier. No credit card required.
Received · Work opened · Approved · Proof on record One event. One record. Four steps. Three pillars.
in progress WR-2026-7891
Plumbing leak. Level 4, room 202. London HQ.
28 Mar 2026
09:14 reported
ServiceMaintenanceGovernance
1. RECEIVED Service
09:14 Tenant submitted via QR. Marcus K.
Public tracking link issued. Triaged in 4 minutes.
2. WORK OPENED Maintenance
10:20 · SLA 09:46 Work order WO-2026-3204. Priya S., in-house crew.
Plumbing kit. Parts in stock. Arriving on site.
3. APPROVED Governance
auto-routed Cost under threshold. Diego R. confirmed in 4 minutes.
Decision-maker named. Time stamped on the record.
4. PROOF ON RECORD Governance
status history / audit-ready 09:14 reported. 10:20 assigned. 11:45 closed.
Tenant sees Complete via tracking link. No follow-up call.
Every action timestamped. Every change recorded. Every closure on the record.
Built for teams managing campuses, portfolios, venues, plants, and service-heavy sites.
The three jobs of facility operations
Three pillars. One operating record.
Service
Receive every request properly. Give tenants and visitors a real record.
- Fault reporting
- Room and space booking
- Visitor management
- Multi-channel intake
Governance
Control who can do what. Prove what happened. Roll up across sites.
- Contractor governance
- Approvals and controls
- Service catalog
- Audit trail
- Multi-site rollups
Same record. Different lens. Whichever pillar you start from, the operating record threads through the rest.
The 9 capabilities running on the operating record
Three pillars. Nine connected capabilities.
Each capability is a real shipped page. Each pillar runs on the same operating record. No disconnected tools. No bolt-ons.
Service
How people request and consume facility services.
Maintenance
Scheduled and reactive work on assets and infrastructure.
Governance
Owners, auditors, contractors, procurement on the same record.
One event. End to end. Two buyers. One record.
From a tenant QR scan to a closed work order, on the same operating record.
What your tenants feel and what your auditors see come from the same record. Watch the event move across the three pillars.
Service
1
Intake
Tenant scans QR at a meeting room. Fault form submits with a photo and consent. Public tracking link issued.
Service POV: No login. No call. They get a tracking link.
Governance POV: Submission timestamped. Requester, location, photo, consent captured to the record.
Hands off to Maintenance. Triage routes via template. Plumbing to in-house crew.
Maintenance
2
Triage
Forms automation routes via template. Work request opens with pre-filled context.
Service POV: Right team. Seconds, not emails.
Governance POV: Routing decision logged. Template name on the record. Auto-assignment trail visible.
3
Work
Work order assigned to Priya S. with parts in stock. SLA timer running. Photos added on site.
WO-2026-3204
Service POV: Crew has the context before they arrive. SLA visible to the tenant.
Governance POV: Work order linked to the operating record. Parts pulled from inventory. SLA timer audit-ready.
Hands off to Governance. Parts cost above threshold. Approval engine engages.
Governance
4
Approval
Parts cost over threshold routes through the approval engine. Site manager Diego R. confirms in 4 minutes.
Service POV: The job stays alive. The tenant sees no black hole.
Governance POV: Approval threshold rule on the record. Decision-maker named. Decision time stamped.
5
Proof on record
Work closed. Status history shows the full thread. Tenant sees Complete via public tracking. Every transition timestamped.
Service POV: The tenant sees Complete and the closure note. No follow-up call.
Governance POV: Full status history on the record. Every transition timestamped. Audit-ready, no manual reconstruction.
Same record start to finish. WR-2026-7891 to WO-2026-3204 to Complete at 11:45.
One operating record. Three pillars. Two buyers. Zero status-chase calls.
Find your starting point
Three paths buyers usually take.
Most teams come to Infodeck for one of these. Find yours, then see how it connects to the rest.
Stop the status-chase calls.
Your tenants see exactly what is happening with their request, from intake to closure. No more "is anyone working on this" emails.
See the use caseSensors trigger work orders.
Temperature, humidity, occupancy thresholds open work requests automatically. Your maintenance team responds before tenants notice.
See the use casePortfolio rollups, per-site SLA.
One operating record across every site. Roll up by region. Drill into any single building. Compare contractor performance across the portfolio.
See the use casePlays nicely with the rest of your stack
Connect the operating record to the tools your team already runs.
REST API and event webhooks for custom flows. Native intake from email, chat bots, and forms. Direct connection to building systems and sensors.
API and webhooks
REST API and event webhooks for custom integrations.
Email intake
Forward your facilities inbox. We turn emails into work requests automatically.
Chat bot channels
Multi-platform chat bots. Tenants report from where they already chat.
Web forms
Branded public forms with QR codes. No login required for requesters.
BMS connectivity
Direct integration with Building Management Systems.
LoRaWAN sensors
LNS-ready for low-power sensor networks across your portfolio.
Mobile apps
iOS and Android apps for technicians and approvers in the field.
SSO
Google Workspace SSO today, with SAML providers configured during enterprise implementation.
Already on the operating record
Teams that picked one operating record over a stack of disconnected tools.
Education, healthcare, hospitality, manufacturing, and commercial portfolios. Different industries, same pattern: one record beats a stack of point tools.
Logo gallery represents customer mix; outcome case studies coming.
Bottom-of-funnel questions
What buyers usually ask before they sign.
All How long does Infodeck take to deploy?
How long does Infodeck take to deploy?
Most teams are running productive work orders within their first week. Initial deployment is self-serve via the trial. Multi-site portfolios with custom integrations or contractor onboarding typically take 2 to 4 weeks with our team alongside you.
All What does the 30-day trial include?
What does the 30-day trial include?
Full access to the Professional tier. All nine capabilities: work orders, assets and preventive, IoT auto-response, fault reporting, room booking, visitor management, contractor governance, approvals, service catalog. No credit card required to start. Bring your asset register and your top fault category. We will help you get the first preventive maintenance schedule running before the trial ends.
Governance Is Infodeck cloud-only or can we self-host?
Is Infodeck cloud-only or can we self-host?
Cloud-hosted on AWS by default. Larger enterprise deployments can request dedicated infrastructure. Self-hosted deployments are evaluated case by case for portfolios with strict on-premises requirements.
Governance How does pricing work for multi-site portfolios?
How does pricing work for multi-site portfolios?
Quota-based. You pay for the volume your portfolio actually generates: work orders processed, IoT events, contractor seats, mobile users. Site count alone does not drive cost. Every paid tier includes all nine capabilities. See the pricing page for the per-tier quotas.
Maintenance Is there a mobile app for technicians?
Is there a mobile app for technicians?
Yes. iOS and Android native apps for technicians and approvers. Photo upload, offline mode for sites with poor connectivity, push notifications for assignments, closure confirmation on the record.
Maintenance Can we integrate with our existing BMS or sensor network?
Can we integrate with our existing BMS or sensor network?
Yes. We connect directly to common Building Management Systems and ship native LoRaWAN Network Server integration for sensor-triggered work orders. REST API and webhooks cover anything outside the standard catalogue.
Governance What happens if we cancel? Can we export our data?
What happens if we cancel? Can we export our data?
Yes. Data portability via CSV export and API access for work order history, asset register, contractor records, audit trails, and attachments. You retain access during the contracted notice period. We do not lock data in.
Service Do you offer onboarding support?
Do you offer onboarding support?
Yes. Self-serve trial includes onboarding documentation and chat support. Professional tier and above include onboarding assistance from our team. Larger portfolios get tailored migration support based on scope.
Ready to see one operating record?
Try Infodeck for 30 days. Walk through your top fault category live.
Start the trial. Or book a 30-minute demo and we will show you exactly how Infodeck would handle the operations problem you are losing sleep over.
Professional tier. No credit card required.
Or view pricing ->