When downtime costs $14,000 per minute, maintenance isn't optional
From reactive firefighting to predictive uptime assurance
Power and cooling failures cause 71% of data center outages. With SLAs demanding 99.99%+ uptime and AI workloads pushing thermal density past design limits, you need maintenance that predicts failures, documents everything, and proves compliance. Infodeck connects DCIM sensors to maintenance workflows for true operational visibility.
Sound familiar?
These aren't hypotheticals. They're conversations we have every week with data center managers, critical facilities engineers, and operations directors across colocation and enterprise facilities.
"Our CRAC Failed at 3 AM — $840K Gone in One Hour"
Your monitoring system showed green until it didn't. A single CRAC unit failed, and because your containment was optimized for efficiency, not redundancy, temperatures in Rows 12-16 spiked to 95°F before alerts triggered. By the time your on-call tech arrived, 47 servers had thermal shutdown. Your SLA guarantees 99.99% uptime — you just used half your annual budget in 60 minutes. Corporate is asking why your N+1 cooling didn't catch it.
"Our Backup Chiller Failed — At the Same Time as the Primary"
You designed for N+1 redundancy. Two independent chillers. They should never fail together. But they did. Just like the CME Aurora data center that saw temperatures soar past 100°F while it was freezing outside. Your Tier III certification assumes you test redundancy quarterly — but when was the last time you actually verified Chiller B can handle full load? The documentation says 'passed' but nobody remembers running the test.
"The SOC 2 Auditor Wants 12 Months of PM Records — We Have Spreadsheets"
Your SOC 2 Type II audit is next week. The auditor wants documented evidence of your preventive maintenance program: work orders, completion records, RCA reports, training logs, redundancy test results. You have... some of it. In spreadsheets. On shared drives. In email threads. In that one technician's notebook. You're about to spend 40+ hours reconstructing records you should have had all along.
"Our New GPU Racks Are Drawing 80 kW Each — Our Cooling Was Designed for 15 kW"
You just landed a major AI/ML customer. They're deploying NVIDIA H100 clusters that draw 80 kW per rack. Your facility was designed for 15 kW per rack with traditional air cooling. Your CRAC units are running at 95% capacity to handle half the deployment. The customer wants full deployment by Q2. You need $3M in cooling upgrades, 6 months of construction, and a maintenance plan for equipment your technicians have never touched.
"Our PUE Crept from 1.4 to 1.7 — Nobody Knows Why"
Your Power Usage Effectiveness was 1.4 three years ago. Now it's 1.7 — meaning 70% of your energy goes to overhead, not compute. That's $1.2M per year in wasted electricity. Your cooling systems 'look fine' in spot checks. But somewhere in your 200+ CRAC units, chiller loops, and air handlers, efficiency is bleeding away. Fouling? Airflow bypass? Failed sensors? You can't optimize what you can't measure.
Ready to achieve true uptime confidence?
From reactive firefighting to predictive operations
Real metrics from data center teams that made the switch
Uptime Percentage
Uptime Percentage
4+ hours downtime/yearUptime Percentage
25 min downtime/yearMean Time To Repair
Mean Time To Repair
Reactive responseMean Time To Repair
Predictive alertsSOC 2 Audit Prep Time
SOC 2 Audit Prep Time
Manual compilationSOC 2 Audit Prep Time
One-click reportsPower Usage Effectiveness
Power Usage Effectiveness
Hidden inefficienciesPower Usage Effectiveness
Optimized coolingBased on aggregated data from data center and colocation customers after 12 months on Infodeck
Features that solve your actual problems
Not generic CMMS checkboxes — capabilities mapped to the challenges you face every day running mission-critical data center infrastructure
Predictive Cooling System Monitoring
Real-time temperature, humidity, and airflow monitoring across all CRAC/CRAH units. ML-powered failure prediction identifies fouling, compressor degradation, and efficiency loss 2-4 weeks before failure. Alert your team before temperatures drift — not after servers thermal shutdown.
Redundancy Testing & Verification
Automated scheduling for N+1 and 2N redundancy testing. Document every test with load verification, failover time, and technician sign-off. Never discover your backup failed during a real outage. Compliance-ready reports prove your redundancy actually works.
Tier III/IV Compliance Documentation
Generate audit-ready reports for Uptime Institute certification, SOC 2 Type II, and ISO 27001. Complete maintenance history with timestamps, technician IDs, and photo documentation. One-click export for auditors. Reduce prep time from 40+ hours to under 5 hours.
AI/ML Workload Thermal Management
Purpose-built for high-density compute (40-400+ kW/rack). Track both air and liquid cooling systems. Sub-second thermal monitoring for GPU clusters. Predictive alerts when cooling capacity approaches limits. Plan maintenance windows around AI training schedules.
PUE & Sustainability Analytics
Real-time Power Usage Effectiveness tracking by zone and equipment. Identify which systems are degrading efficiency. Correlate maintenance actions with energy impact. Show exactly how a CRAC cleaning improves PUE by 0.04 and saves $45K/year.
DCIM & BMS Integration
Connect your existing DCIM and BMS systems to maintenance workflows. Sensor alerts automatically create prioritized work orders. Equipment health data flows into maintenance scheduling. No more toggling between 5 different tools to understand facility status.
Same day. Different experience.
See how your daily routine transforms with proper maintenance management
Data Center Operations Manager
Managing a 10MW colocation facility with Tier III certification and 200+ customer deployments
Log into DCIM, BMS, and ticketing system separately to understand overnight status
Fragmented visibility; 20+ minutes to get full picture
Morning Facility Status Check
Single dashboard: 3 zones green, 1 thermal advisory in Row 14, overnight PM completed
Complete facility status in 60 seconds
Log into DCIM, BMS, and ticketing system separately to understand overnight status
Fragmented visibility; 20+ minutes to get full picture
Single dashboard: 3 zones green, 1 thermal advisory in Row 14, overnight PM completed
Complete facility status in 60 seconds
Alert: "CRAC-14B showing 8% efficiency drop over 2 weeks — compressor fouling predicted"
Schedule PM before failure; zero thermal events
Predictive Failure Alert
Discover CRAC unit failed when customer calls about server throttling
Reactive response; MTTR starts after damage done
Discover CRAC unit failed when customer calls about server throttling
Reactive response; MTTR starts after damage done
Alert: "CRAC-14B showing 8% efficiency drop over 2 weeks — compressor fouling predicted"
Schedule PM before failure; zero thermal events
Skip redundancy test because "it's too risky" and "we tested it last year probably"
Untested backup; false confidence in redundancy
Quarterly Redundancy Test
Execute documented test procedure; Chiller B confirmed at 100% load capability
Verified redundancy; audit-ready documentation
Skip redundancy test because "it's too risky" and "we tested it last year probably"
Untested backup; false confidence in redundancy
Execute documented test procedure; Chiller B confirmed at 100% load capability
Verified redundancy; audit-ready documentation
Generate complete compliance package in 20 minutes; send before lunch ends
Audit-ready documentation at all times
SOC 2 Auditor Document Request
Auditor requests 12 months of PM records; panic and start searching email threads
40+ hours of reconstruction ahead
Auditor requests 12 months of PM records; panic and start searching email threads
40+ hours of reconstruction ahead
Generate complete compliance package in 20 minutes; send before lunch ends
Audit-ready documentation at all times
Customer wants to deploy GPU racks; no idea if cooling can handle the density
Manual capacity calculations; guessing at thermal impact
New AI Customer Deployment Planning
Pull cooling capacity report: "Rows 20-24 have 340 kW available; GPU deployment safe"
Data-driven deployment planning
Customer wants to deploy GPU racks; no idea if cooling can handle the density
Manual capacity calculations; guessing at thermal impact
Pull cooling capacity report: "Rows 20-24 have 340 kW available; GPU deployment safe"
Data-driven deployment planning
Night shift sees: 2 PMs scheduled, 1 monitoring advisory, zero critical alerts
Seamless shift handoff with full context
PM Scheduling & Handoff
Leave sticky notes for night shift about equipment concerns
Verbal handoffs; knowledge loss between shifts
Leave sticky notes for night shift about equipment concerns
Verbal handoffs; knowledge loss between shifts
Night shift sees: 2 PMs scheduled, 1 monitoring advisory, zero critical alerts
Seamless shift handoff with full context
Built for your regulatory reality
Stop scrambling before Uptime Institute audits and SOC 2 assessments. Infodeck maintains the documentation trail that auditors, customers, and certification bodies expect.
Standards We Help You Meet
Uptime Tier III/IV
• Uptime Institute Data Center CertificationDocument N+1 and 2N redundancy testing with verified results. Track concurrent maintainability — prove systems can be serviced without impacting operations. Generate certification-ready reports showing 99.982%-99.995% availability compliance.
SOC 2 Type II
• Service Organization Control AuditComplete audit trail for availability and security controls. Document 12+ months of maintenance history with timestamps. Track incident response, RCA completion, and corrective actions. Generate reports aligned with SOC 2 trust principles.
ISO 27001
• Information Security Management SystemTrack physical security controls, environmental monitoring, and equipment maintenance per A.11 standards. Document asset lifecycle from commissioning to disposal. Link maintenance actions to security control objectives.
Carbon Reporting
• ESG & Energy Efficiency ComplianceTrack PUE trends, energy consumption by system, and maintenance impact on efficiency. Generate carbon footprint reports for EU Energy Efficiency Directive and California Title 24 compliance. Correlate maintenance investments with sustainability outcomes.
Audit-Ready Capabilities
Compliance Report
Generated automatically
Ready to achieve true uptime confidence?
Join data center teams that have achieved Tier IV uptime, reduced MTTR by 74%, and cut audit prep time by 87%.
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