London HQ
14 open work orders · 2 awaiting approval
SLA on-time Above target
Preventive maintenance compliance On track
Permit gates passed All current
Facility operations platform
Maintenance. Service. Governance. One operating record.
When a tenant submits a fault, when a sensor crosses a threshold, when a contractor signs in, every job your team runs lives on the same operating record. Maintenance, service, governance, one trail.
Professional tier. No credit card required.
app.infodeck.io / portfolio / london-hq
28 Apr 2026 Operating record
In progress WR-2026-7891 -> WO-2026-3204
Three surfaces, one trail maintenance service governance
Maintenance Work orders + assets
WO-2026-3204 In progress
Priya S. · plumbing crew
Asset: ACMV-04, L4 zone B · PM next: 30 Jun 2026
WO-2026-3201 Closed 11:45
Diego R. · electrical
Lighting circuit, B2 corridor · 2 photos · 1 part
Governance Approvals inbox
AP-2026-118 Awaits Marcus K.
Cost above threshold · auto-routed
Approval window active · linked to WO-2026-3204
AP-2026-119 Approved 09:42
Marcus K. · within threshold
Service catalog rate v3.1 · contractor: Northbridge Mechanical
Service Fault queue + tracker
WR-2026-7891 Routed 09:18
Tenant tracker live · Ana P.
QR submission · L4-202 · 1 photo attached
WR-2026-7884 Triage
Aircon weak airflow · L2 east
Email intake · waiting on Sara T.
Sites on this record
London HQBerlinMadrid
Priya S. · on site
Photos: 2 · audit log: complete · contractor scorecard updated
4 contractors · 3 sites · 23 platform capabilities · 1 record
Connected context
London HQ + 2 more 4 contractors
One operating record across every site, contractor, and capability.
Operations fit
For facilities teams running maintenance, service, and governance
Commercial properties, campuses, healthcare sites, hotels, factories, and retail locations all need the same thing: work, requests, approvals, and proof on one operating record.
Commercial property
Healthcare facilities
Campus operations
Hospitality teams
Manufacturing sites
Retail operations
Maintenance assets, work orders, PM, sensors, parts
Service requests, bookings, visitors, public reporting
Governance contractors, permits, audits, multi-site
The work and the equipment
Maintenance.
Operations teams running scheduled and reactive work. Work orders, assets, preventive schedules, parts inventory, sensor-driven response, service-level commitments, and Building Management System integration on one record.
Work Orders
Create, assign & track requests in real-time
Asset Management
Track equipment lifecycle & reduce downtime
Preventive Maintenance
Schedule tasks & prevent costly breakdowns
IoT auto-response
Auto-generate work orders from sensor threshold breaches
Parts & Inventory
Track spare parts & automate reorders
SLA Management
Meet response targets & avoid penalties
BMS Integration
Connect Honeywell, JCI, Siemens & more
A maintenance surface, in detail
In progress WO-2026-3204
Plumbing leak · Level 4, room 202 · London HQ
Timeline
5 events · 2 photos 1
Tenant submitted by QR
Marcus K. · public form · 09:14
Photo · L4 corridor pooling 2
Routed to plumbing crew
Workflow rule: water-leak, L4 zone B -> Priya S. · 09:18
3
Asset linked: ACMV-04
Service history attached · last preventive maintenance 28 Mar 2026
4
Parts allocated · 2 line items
Valve seat + PVC elbow · pulled from L4 stock
5
Awaiting approval · cost over threshold
Routed to Marcus K. · SLA timer running
Every breakdown has a service history. Every preventive job has a schedule. Every part has a count.
Occupant + requester-facing
Service.
How people request, track, and consume facility services. Fault reports, room and space booking, visitor flow, and the forms behind every intake.
Fault Reporting
Multi-channel intake with requester tracking
Includes public tracking link for requesters
Room & Desk Booking
Rooms, hot desks, and assets on one engine
Visitor Management
Invitations, check-in, and visitor governance
Forms & Checklists
Digitize checklists & capture data on-site
Every request enters with context. Every requester sees real progress. Every closure has a note.
Multi-party oversight + proof
Governance.
Owners, auditors, contractors, and procurement on the same record. Contractor management, approvals, schedule of rates, permits, workforce time, attendance, multi-site rollups, analytics, and data quality.
Contractor Governance
Multi-party performance and compliance
Includes compliance permits and renewals
Approvals
Shared approval engine across workflows
Service Catalog
Priced services with rate schedule
Permit to Work
Safety gating for hazardous jobs
Workforce
What every work order actually cost, line by line
Attendance & Site Presence
Who is on site right now, with evidence
Multi-Site Oversight
Portfolio visibility across locations
Analytics & Dashboards
Prove ROI with real-time analytics
Data Quality
Mark & filter invalid sensor readings
A governance surface, in detail
Portfolio rollup · 3 sites · 4 contractors
Berlin
22 open work orders · 5 awaiting approval
SLA on-time Below target
Preventive maintenance compliance On track
Permit gates passed 2 expiring soon
Madrid
9 open work orders · 1 awaiting approval
SLA on-time Above target
Preventive maintenance compliance On track
Permit gates passed All current
One operating record across every site.
Drill into any site for the underlying work orders, contractors, and approvals.
Same record across every site. Named decision-maker on every approval. Real audit trail on every closure.
Also includes · connect everything
Foundations.
Workflows, integrations, and the API that connect the three pillars to each other and to your stack.
Workflows & Automation
Automate dispatch and escalation rules across pillars
Integrations
Connect your existing tools & systems
API Access
Build custom solutions with our REST API
Workflows trigger from any pillar. Integrations connect to any system. The API exposes any record.
Plays nicely with the rest of your stack
Connect the operating record to the tools your team already runs.
REST API and event webhooks for custom flows. Native intake from email, chat bots, and forms. Direct connection to building systems and sensors.
API and webhooks
REST API and event webhooks for custom integrations.
Email intake
Forward your facilities inbox. We turn emails into work requests automatically.
Chat bot channels
Multi-platform chat bots. Tenants report from where they already chat.
Web forms
Branded public forms with QR codes. No login required for requesters.
BMS connectivity
Direct integration with Building Management Systems.
LoRaWAN sensors
LNS-ready for low-power sensor networks across your portfolio.
Mobile apps
iOS and Android apps for technicians and approvers in the field.
SSO
Google Workspace SSO today, with SAML providers configured during enterprise implementation.
Teams already on the operating record
Customers who chose one operating record over a stack of disconnected tools.
One record across every customer above.
Bottom-of-funnel questions
What buyers ask about the platform.
All Do all 23 platform capabilities ship on every paid plan?
Do all 23 platform capabilities ship on every paid plan?
Yes. Every workflow capability is available on every paid plan. What changes between tiers is quota: work order volume, IoT events, contractor seats, mobile users. See the pricing page for the per-tier numbers.
All Can I start with one pillar and add the others later?
Can I start with one pillar and add the others later?
Yes. Every paid plan includes Maintenance, Service, and Governance from day one. Most teams start by running maintenance, layer service requests next, then bring contractors and approvals onto the same record. No new contract to add a pillar.
All How is this different from a CMMS?
How is this different from a CMMS?
A CMMS handles maintenance work. Infodeck adds Service (occupant-facing requests, visitor flow, room and space booking) and Governance (contractors, approvals, multi-site rollups) on the same operating record. Three pillars, one platform.
Governance Where does the operating record actually live?
Where does the operating record actually live?
Cloud-hosted on AWS by default. The same record is reachable from the web app, the mobile app, the API, and integrations. Larger enterprise deployments can request dedicated infrastructure.
Maintenance Do I need to retire my existing BMS or accounting system?
Do I need to retire my existing BMS or accounting system?
No. Infodeck integrates with most Building Management Systems, accounting, identity, and messaging tools. The operating record stays on the same trail alongside your existing systems, not over them.
Governance How do contractors access the system without buying licenses?
How do contractors access the system without buying licenses?
Contractor governance covers external party access via a dedicated portal. Contractors see only their assigned work and their submission surfaces. Internal team licenses are separate from contractor seats.
Governance What happens when we hit 100+ sites?
What happens when we hit 100+ sites?
Multi-site oversight rolls up by region or any custom group. Per-site SLA, per-site contractor performance, portfolio-level analytics. The same operating record across every site, no per-site spreadsheet.
All Is there a free tier or trial?
Is there a free tier or trial?
30-day trial of Professional tier, no credit card required. Full access to all 23 platform capabilities and 3 supporting foundations. Start the trial through the demo request flow.
Ready to see all three pillars on one record?
Try Infodeck for 30 days. Walk through your top operations problem live.
Start the trial. Or book a 30-minute demo and we will show you exactly how Infodeck would handle your maintenance, service, and governance on the same record.
Professional tier. No credit card required.
Or view pricing ->