Terms and Conditions

1 Agreement and Acceptance

Acceptance occurs through account creation or clicking accept. The agreement covers the entire relationship regarding Services.

2 Subscription and License Grant

Infodeck grants you a non-exclusive, non-transferable, limited license to access Services during subscription periods.

This license permits:

• Internal business use
• End User access
• Customer Data storage
• API access based on subscription tier
• IoT device connectivity based on subscription tier

Restrictions

You may not:

• Reverse engineer the software
• Sublicense without authorization
• Interfere with service operation
• Violate API rate limits
• Perform competitive benchmarking without consent

3 Customer Data Ownership

Infodeck provides:

• Export capabilities in CSV, JSON, and XML formats
• Data export within 30 days of request
• 60-day data access post-termination before permanent deletion

4 Payment Terms

• Subscription fees billed in advance on recurring basis
• Auto-renewal unless canceled 48 hours before billing date
• Late payment may result in service suspension after 7 days

Refund Policy

EU consumers have 14-day withdrawal rights per Consumer Rights Directive 2011/83/EU.

5 Service Level Agreement

Excludes: scheduled maintenance (48 hours notice), Force Majeure events, customer system issues, and third-party infrastructure failures.

6 Data Security

Breach notification within 72 hours of becoming aware.

7 Termination

By Customer: Cancel anytime with 48-hour notice to avoid next billing.

By Infodeck:

• 30 days' notice for convenience
• Immediately for material breach (after 14-day cure period)
• Non-payment (30+ days overdue)

8 Governing Law

Governed by Singapore law without conflict of law principles. Exclusive jurisdiction in Singapore courts. Enterprise customers may pursue SIAC binding arbitration.