Stop losing money on every unit turn
From turnover chaos to coordinated efficiency
The average unit turn costs $3,872 and takes 10-14 days. Each vacant day is $30-50 in lost rent. Your residents are leaving because maintenance takes too long. Infodeck coordinates make-ready workflows, triages work orders intelligently, and gives residents the fast response that keeps them renewing.
Sound familiar?
These aren't hypotheticals. They're conversations we have every week with property managers and regional directors managing multi-family portfolios.
"Make-Ready is Taking 14 Days (Budget Said 7)"
Tenant moved out Friday. New tenant arrives next Wednesday. But the cleaners showed up before plumbing was fixed, so they had to reschedule. Painter finished Tuesday but needs touch-ups. Inspector can't come until Thursday. Each vacant day costs you $30-50 in lost rent. Your make-ready budget was $2,500; actual cost is approaching $4,000.
"Summer Hit and Your HVAC Queue is 60 Days Deep"
Hot summer arrives. 200 residents call about AC issues simultaneously. Your team handles 2-3 per day. You're now 60+ days behind. Residents are leaving bad reviews. Some are threatening to withhold rent for habitability violations. You call external vendors — they're backed up too. And they're charging emergency rates.
"It's 2 AM and a Pipe Just Burst"
Your phone rings at 2 AM: 'There's water everywhere!' Is this a real emergency or a dripping faucet that can wait until morning? You call your on-call tech — no answer. Call the emergency plumber — $500 dispatch fee. They arrive, need a part, can't get it until morning. Resident posts angry review at 3 AM.
"The Vendor Said They'd Come Monday"
Resident reports broken AC on Friday. You call HVAC vendor. 'We'll come Monday.' Monday: no-show, no call. Tuesday: 'Sorry, we'll come Wednesday.' Wednesday: wrong part, needs another day. Thursday: finally fixed, invoice is $400 (budget was $200). Resident has been without AC for 6 days. They're not renewing.
"The Fair Housing Auditor is Asking Questions"
State housing authority conducts compliance audit. They ask: 'Show me proof you responded to maintenance requests within 24 hours per Fair Housing standards.' You scramble through emails, spreadsheets, and handwritten logs. Can't find documentation for 15% of requests. Found one request that took 48 hours. Auditor flags compliance issue.
Ready to take control of your operations?
From turnover chaos to resident retention
Real metrics from property management teams that made the switch
Turnover Cost Per Unit
Turnover Cost Per Unit
Industry averageTurnover Cost Per Unit
With InfodeckMake-Ready Time
Make-Ready Time
Manual coordinationMake-Ready Time
Coordinated workflowWork Order Response Time
Work Order Response Time
No trackingWork Order Response Time
Auto-dispatchResident Renewal Rate
Resident Renewal Rate
Maintenance complaintsResident Renewal Rate
Happy residentsBased on aggregated data from property management customers after 6 months on Infodeck
Features that solve your actual problems
Not generic CMMS checkboxes — capabilities mapped to the challenges you face every day managing residential properties
Make-Ready Coordination Workflow
End the chaos. See exactly which tasks are blocking others. Cleaners can't start until plumbing is done? The system knows. Auto-schedule vendors in the right sequence. Cut make-ready time from 14 days to 7 — and stop losing $30-50/day per vacant unit.
Smart Work Order Triage
Summer HVAC crisis? System shows which 10 units have no cooling (critical) vs. 50 with weak cooling (routine). Auto-dispatch critical to available technicians. Route routine to vendors with availability. Turn 60-day backlog into 2-week managed queue.
After-Hours Emergency Escalation
Not every 2 AM call is an emergency. System triages based on issue type: burst pipe = immediate escalation, dripping faucet = morning queue. On-call technician and vendor availability visible. Auto-document every decision for habitability compliance.
Vendor Performance Tracking
Stop discovering unreliable vendors after the damage is done. See which vendors no-show 20% of the time before you assign them. Compare costs across vendors. Track quotes vs. actuals. Never get surprised by a $400 invoice when budget was $200.
Fair Housing Compliance Automation
Every request auto-timestamped on submission. Response assignment recorded. Completion documented with photos. Generate audit report in 5 seconds showing 99% response rate under 24 hours. Pass Fair Housing audits without scrambling.
Resident Communication Portal
Residents submit requests via app, see real-time status, get notified when technician is on the way. No more "when is maintenance coming?" calls. Happy residents leave good reviews and renew leases.
Same day. Different experience.
See how your daily routine transforms with proper maintenance management
Property Manager
Managing a 200-unit multi-family property with 2 in-house technicians
Check voicemail (7 messages), email (23 unread), and the sticky notes maintenance left
Requests scattered across 5 channels, no priority order
Morning Work Order Review
Dashboard shows all requests prioritized: 2 critical (no heat), 8 urgent, 15 routine
Complete visibility, immediate priorities clear
Check voicemail (7 messages), email (23 unread), and the sticky notes maintenance left
Requests scattered across 5 channels, no priority order
Dashboard shows all requests prioritized: 2 critical (no heat), 8 urgent, 15 routine
Complete visibility, immediate priorities clear
Mobile app shows each tech their assigned units, equipment history, parts needed
Techs arrive prepared, first-time fix rate improves
Technician Dispatch
Call each tech to assign work verbally, hope they remember what you said
Techs forget details, show up unprepared
Call each tech to assign work verbally, hope they remember what you said
Techs forget details, show up unprepared
Mobile app shows each tech their assigned units, equipment history, parts needed
Techs arrive prepared, first-time fix rate improves
Call cleaner, painter, inspector separately to find out where we are
Cleaner showed up before plumbing was done, had to reschedule
Unit Turn Status Check
Make-ready dashboard shows: plumbing done ✓, painting today, cleaning tomorrow, inspect Thursday
All parties coordinated, unit ready on time
Call cleaner, painter, inspector separately to find out where we are
Cleaner showed up before plumbing was done, had to reschedule
Make-ready dashboard shows: plumbing done ✓, painting today, cleaning tomorrow, inspect Thursday
All parties coordinated, unit ready on time
Resident submitted via app, tech dispatched, resident sees "arriving 3 PM"
Zero follow-up calls, resident happy
Resident Calls About AC
Take notes on paper, promise to send someone "soon"
Resident calls back 3 times asking for status
Take notes on paper, promise to send someone "soon"
Resident calls back 3 times asking for status
Resident submitted via app, tech dispatched, resident sees "arriving 3 PM"
Zero follow-up calls, resident happy
Spend 3 hours pulling data from spreadsheets and invoices
Can't explain why turnover costs are up 20%
Monthly Report for Owner
Export: 15 turns completed, avg 6 days (down from 10), cost $2,700/unit (down from $3,800)
Data-driven insights, owner sees ROI
Spend 3 hours pulling data from spreadsheets and invoices
Can't explain why turnover costs are up 20%
Export: 15 turns completed, avg 6 days (down from 10), cost $2,700/unit (down from $3,800)
Data-driven insights, owner sees ROI
System triaged: routine issue queued for morning, you weren't disturbed
True emergencies escalate, routine waits
After-Hours Emergency
Personal phone rings, you become the dispatcher
Every call feels like an emergency, no triage
Personal phone rings, you become the dispatcher
Every call feels like an emergency, no triage
System triaged: routine issue queued for morning, you weren't disturbed
True emergencies escalate, routine waits
Built for your regulatory reality
Stop scrambling before Fair Housing audits and habitability claims. Infodeck maintains the documentation trail that protects you legally and proves you treat all residents fairly.
Standards We Help You Meet
Fair Housing Act
• Non-Discriminatory Maintenance ResponseAutomated response time tracking proves you treat all residents equally. Every request timestamped, every response documented. Generate audit reports in seconds showing compliance with 24-48 hour response standards.
Habitability Standards
• Essential Services & Emergency ResponseTrack emergency response times for heating, plumbing, electrical, and water. Document 24-hour response to emergencies. Prove habitability compliance before tenant claims or rent withholding.
Building Codes
• HVAC, Plumbing, Electrical, Fire SafetySchedule and track required inspections: HVAC certifications, fire safety equipment, elevator inspections, pool certifications. Get alerts before deadlines. Maintain inspection documentation centrally.
Safety Inspections
• Elevator, Pool, Fire Alarm ComplianceNever miss a required inspection. System schedules elevator certifications, pool safety checks, fire alarm tests, and emergency lighting inspections. Certificates stored digitally for auditors.
Audit-Ready Capabilities
Compliance Report
Generated automatically
Ready to reduce turnover costs and improve retention?
Join property managers who have cut make-ready time by 50% and increased resident renewals by 30%.
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