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Never Miss an SLA

Meet Response Targets, Avoid Penalties

Track response and resolution times against your targets. Color-coded SLA status indicators, breach alerts, and compliance dashboard help you monitor service level performance.

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SLA Compliance
Live
Total Active
24
On Track
18 75%
At Risk
4 17%
Breached
2 8%
WO-2847 High On Track
HVAC Unit Not Cooling
Building A - Level 3
Response
45m / 2h
Resolution
6h 30m left
Target: 8h
WO-2846 Critical At Risk
Elevator Door Stuck
Main Building - Lobby
Response
25m / 30m
Resolution
32m left
Target: 4h
WO-2845 High Breached
Water Leak - Restroom
Building B - Level 2
Response
1h 45m / 1h
Resolution
-2h 15m over
Target: 6h
WO-2844 Medium On Track
Light Fixture Replacement
Parking Level B1
Response
1h 20m / 4h
Resolution
18h left
Target: 24h
4 work orders with active SLA tracking View SLA Dashboard →

SLA Status

97% compliance this month

Sound familiar?

Work orders breach SLA without anyone noticing

Manual tracking leads to missed escalations

No proof of compliance for audits or clients

Can't identify which teams or issues cause breaches

With Infodeck

SLA status indicators on every work order

Warning alerts before deadlines approach

SLA dashboard with compliance metrics

Track response and resolution times by priority

Why SLA Tracking Matters

Real results from facilities teams using Infodeck

4

Priority levels

2

Time metrics (response/resolution)

3

Status indicators

Live

Real-time tracking

SLA Compliance Impact

From penalty risk to proof

Track every deadline, prevent every breach

67 %

SLA compliance

0 %

SLA compliance

+31 points
23

Breaches/month

0

Breaches/month

91% reduction
0

Auto-escalations

0 %

Auto-escalations

Never miss
0 %

Audit trail

0 %

Audit trail

Complete proof
See SLA tracking in action

30-day free trial • No credit card required

Proactive SLA Management

Hit your targets every time

Infodeck doesn't just track SLAs—it actively helps you meet them with intelligent automation.

SLA Status Indicators

Every work order shows On Track, At Risk, or Breached status. Color-coded indicators make SLA status instantly visible.

Breach Alert Notifications

Get notified when SLAs are approaching deadlines and when breaches occur. Configure alerts for your team.

Priority-Based SLAs

Different response and resolution times for different priorities. High, Medium, Low, and None priority levels.

SLA Dashboard

Track response compliance %, resolution compliance %, overdue count, and performance breakdown by priority.

Start Tracking SLAs

SLA Templates

Define response and resolution time targets for each priority level. Create multiple templates for different needs.

Business Hours

SLA timers respect your business hours and timezone settings. Timers pause outside working hours.

Location Overrides

Set custom SLA rules for specific locations when they need different targets than your defaults.

Built for Your Team

Every role gets what they need

From contract managers proving compliance to technicians staying on track, Infodeck SLA adapts to how each team member works.

Contract Manager

Track Compliance Metrics

  • Response compliance % tracking
  • Resolution compliance % tracking
  • SLA dashboard with metrics
  • Performance breakdown by priority

Operations Director

Monitor SLA Performance

  • Real-time SLA status visibility
  • Warning alerts before breaches
  • Overdue work order counts
  • Trends over time

Service Manager

Keep Your Team on Track

  • Color-coded SLA status indicators
  • Priority-based time targets
  • Response time visibility
  • Resolution time tracking

Facilities Manager

Configure SLA Rules

  • Create SLA templates by priority
  • Set location-specific overrides
  • Configure business hours
  • Enable/disable SLA tracking
SLA Use Cases

SLA tracking for every scenario

From emergency responses to preventive maintenance windows, configure SLAs that match your contracts.

Emergency Response SLAs

Track 2-hour critical response times for elevator outages, flooding, or safety hazards with instant escalation.

Tenant Request Targets

Meet 24-hour response commitments for tenant maintenance requests. Keep occupants satisfied and renewing.

Contractor Performance

Hold vendors accountable to SLA commitments. Track response times and completion rates by contractor.

Preventive Maintenance Windows

Ensure PM tasks complete within scheduled windows. Track compliance for warranty and insurance requirements.

Multi-Site Comparisons

Compare SLA performance across locations. Identify best practices and underperforming sites.

Asset-Specific Targets

Critical assets like chillers or generators get tighter SLAs. Routine equipment follows standard targets.

FAQ

SLA Compliance

Everything you need to know about Infodeck SLA tracking

Still have questions?

Contact Support Help Center
Start Meeting SLAs

Ready to hit your SLAs every time?

Stop paying penalties and start proving performance. Infodeck tracks every deadline so you don't have to.

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