Fault reports scattered across WhatsApp, email, and paper?
Centralize everything. Track every fault. Hit every SLA.
Stop chasing fault reports across chat groups and inboxes. Infodeck gives you one platform for reporting, tracking, and resolving every maintenance issue — with the SLA compliance features trusted by government agencies.
From chaos to clarity
See what changes when every fault flows through a single system
Without Infodeck
The daily struggle
Fault reports scattered everywhere
WhatsApp messages, emails, phone calls, paper forms — your team wastes hours just finding out what's broken.
No visibility into issue status
"Is anyone working on this?" "When will it be fixed?" You can't answer basic questions about your own operations.
SLA breaches you only discover later
Critical faults slip through the cracks. You find out about SLA violations from angry tenants, not your own systems.
Can't prove work was actually done
Contractors say they fixed it. You have no timestamps, no photos, no verification. Just their word against complaints.
With Infodeck
The new reality
Single platform for all fault reports
QR codes, mobile app, web portal — every fault flows into one system. No more hunting through chat groups.
Real-time status dashboard
See every open fault, who's assigned, current status, and time remaining. Answer any question in seconds.
Proactive SLA alerts and escalations
Get notified before deadlines, not after. Automatic escalations ensure nothing falls through the cracks.
Complete audit trail with proof
Timestamps, photos, technician notes, GPS verification. Irrefutable evidence that work was completed correctly.
Everything you need for fault management
Purpose-built features that work together to eliminate fault chaos
Multi-Channel Fault Reporting
Accept fault reports via QR codes, mobile app, web portal, or email. Every report captures location, photos, and priority automatically. No training required for end users.
Intelligent Routing & Assignment
Auto-assign faults based on category, location, or workload. The right technician gets the right job instantly. No manual dispatch delays.
SLA Tracking with Escalations
Set response and resolution targets by fault type. Visual countdown timers, automated alerts, and escalation chains ensure nothing breaches SLA.
Real-Time Status Updates
Technicians update progress from their phones. Reporters see live status without calling to ask "is it fixed yet?" Less interruptions, happier tenants.
Photo Documentation & Verification
Before/after photos required for closure. GPS-stamped completion records. Indisputable proof for auditors, tenants, and management.
Analytics & Reporting
Identify recurring faults, track contractor performance, measure SLA compliance trends. Data-driven decisions replace guesswork.
Trusted by government agencies
Infodeck meets the rigorous requirements of Singapore's public sector IFMS (Integrated Fault Management System) tenders — the same standards demanded by parks, healthcare facilities, and critical infrastructure.
Security Certified
Meets IM8 security standards and Cyber Essentials Mark requirements demanded by government agencies.
- End-to-end encryption
- Two-factor authentication
- SOC 2 compliant hosting
Complete IFMS Suite
All four IFMS components in one platform — no need for separate systems.
- Fault Reporting System
- Electronic Checklist System
- IoT Sensor Integration
- Integrated Dashboard
Regional Expertise
Singapore-based team with deep facilities management experience in the region.
- Local support team (GMT+8)
- APAC data centers available
- Multi-language support
Operating outside Singapore? Infodeck works globally — these security standards ensure enterprise-grade reliability wherever you are. Talk to us about your region's requirements →
New to CMMS?
Fault management is just one capability of a modern CMMS. Learn what CMMS software is, how it works, and why teams upgrade from spreadsheets.
Ready to centralize your fault management?
Join facilities teams who've eliminated scattered reports and SLA breaches.
30-day free trial. No credit card required. Full IFMS capabilities included.